Returns Policy

In the unlikely event that you are not completely satisfied with any items you purchase from us; details of our returns policy are below.

For us to process your refund request, you must inform us of your return, and we must receive any items you return within 28 calendar days from the date you purchased your product.

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.


How to return items

Any unwanted items should be returned to the Midway Pharmacy branch from which it was purchased within 28 calendar days of purchase. We are unable to process refunds for any items returned to a branch that the items were not purchased from.

We can only process a refund when a valid receipt is provided with the card used to make the payment where applicable. We reserve the right to refuse any refund requests where a valid receipt is not provided or offer an exchange or credit note.


Damaged and faulty items

You can claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point.

Items that have failed due to wear and tear are excluded from this. You may have additional manufacturer's warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

If you believe any of the items you have ordered to be damaged or faulty, please contact the branch that you purchased the items from.




Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.


We will issue a refund onto the original method of payment for services that are cancelled with at least 48 hours notice before the appointment. For services cancelled with less than 48 hours notice, we will issue a refund in the form of a voucher, which can be used to book any of our services on our website. We cannot issue any refunds for services that are not cancelled before the appointment time. For Travel Services, a refund cannot be issued once a consultation has been carried out.


Refund exclusions

Unfortunately, you cannot return medicines, including prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items, but you cannot return items that you have used unless you are returning them because they are damaged or faulty.



Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.