Midway Pharmacy Complaints Procedure
Our aim is to provide excellent service at all times. If you are unhappy with any aspect of the care, service or product you have received, please let us know as soon as possible. We welcome all feedback and use it to improve our services.
You can make a complaint in any of the following ways:
- Speak to the pharmacy team in any of our branches
- Call Midway Customer Care on 0113 322 9984
- Email: complaints@midway-pharmacy.co.uk
- Write to: Midway Pharmacy, 23 Middleton Park Circus, Leeds, LS10 4LX
What happens next
We will acknowledge your complaint within 3 working days.
We aim to investigate and respond within 10–20 working days, but if this is not possible, we will keep you updated.
If you need support making your complaint you can get independent advice from your local NHS Complaints Advocacy Service. Visit www.nhs.uk and search “NHS complaints advocacy” to find your local provider.
If you are not satisfied with the outcome, you can escalate your complaint to the Parliamentary and Health Service Ombudsman: www.ombudsman.org.uk
Accessibility: If you need this information in a different format (e.g. large print, audio), please let us know and we will provide it.