NHS ENT Assessment Service

The NHS Leeds CCG Community Pharmacy ENT Assessment Service aims to provide eligible patients with self-care advice for treating minor ear, nose and throat (ENT) conditions.

NHS ENT Assessment Service

Next-day appointments available

Book an appointment at one of our branches for next-day service.

About ENT assessment service

The service aims to ensure that patients can access an ENT examination in a community pharmacy to guide self-care advice for treating ENT conditions, which may include purchasing or supplying an Over-The-Counter (OTC) treatment.

This service provides an alternative location from which patients can seek advice and treatment, rather than a prescription from their GP or out-of-hours (OOH) provider, walk-in centre or accident and emergency.

Eligibility for the service

This service can be provided to patients either referred through the Community Pharmacist Consultation Service(CPCS) or presenting at the pharmacy with a relevant ENT condition.

The patient (or relevant parent or guardian) must:

  • Attend a consultation under this service; for children under 16 years, a parent or guardian must also be in attendance.

  • Be at least one year old.

  • Give consent for details of the consultation to be shared with their GP (note; the service may still be provided for a patient who is not registered with a GP).

Inclusion criteria

The following inclusion criteria must apply for patients to be eligible for the service:

For patients Presenting to the Pharmacy (Walk-Ins),

They will be eligible for this service if they meet any one of the following criteria AND the pharmacist assesses that an ENT examination is required to aid diagnosis:

  • Earache for longer than three days

  • Discharge from the ear

  • Blocked ear

  • Hearing loss (where the patient reports hearing loss is gradually getting worse or has had treatment for an ear infection or wax and hearing has not returned)

  • Nasal blockage (where the patient has had symptoms for longer than three days or reports symptoms affecting their quality of life)

  • Sore throat AND one or more of the following:

    • Where symptoms have not improved after a week (most patients should be advised self-management for up to 7 days)

    • The patient gets frequent sore throats

    • The patient is worried about their sore throat

    • The patient has a very high temperature or feels hot and shivery

    • Any ENT-type condition

For Patients Referred via CPCS

Any ENT-type condition where the pharmacist assesses that an ENT examination is required to aid diagnosis and treatment.

Available service option

If you can’t find what you’re looking for, email our customer care team or chat with us.

  • ENT Assessment - NHS


    Our trained pharmacist will examine the patient, undertake a clinical history, and perform a physical examination on the patient using appropriate equipment provided for the service, e.g. use of an otoscope to see inside the ear.

Prefer to book this service over the phone?

Call us on 0113 322 9984

What to expect at the appointment

The appointment will last about 15 minutes. During the consultation, our trained ENT specialist will:

  • Provide self-care advice to manage the condition (including what to do if symptoms persist or worsen).

  • Recommend the purchase of an OTC treatment.

  • Where the condition requires antibiotics, the pharmacist will escalate the patient accordingly.

  • You will receive a follow-up call from the pharmacist 3-5 days after the initial consultation to check how you are getting on and answer any questions you may have.

What our customers think

5 out of 5 stars

Vaccinations all given professionally plus lots of useful medical advice given for our holiday.

Andy Boothroyd

5 out of 5 stars

Offered me a blood pressure check which I happily accepted. Attended on the same day. Asked if it were possible to pay for a flu jab (I’m not eligible yet) and got that at the same time! Excellent!! Very polite and helpful.

Penny Speers

5 out of 5 stars

Professional and conscientious staff. Mehwish did a great job syringing my ears, thanks 😊

Thomas Francos

5 out of 5 stars

I booked the ear syringing service at Midway Pharmacy in Morley through the online booking system. Really friendly and professional service from Sharon. I’m really grateful to be able to hear properly again. The treatment only took a few minutes and Sharon is clearly really well trained at what she does. Thank you again.

Paul Mcgrath

99 reviews
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Frequently asked questions

If you can’t find what you’re looking for, email our customer care team or chat with us.

    • How can I assess the ENT assessment service?

      Eligible patients can be referred to the ENT Assessment Service through the Community Pharmacist Consultation Service (CPCS) or can attend a participating pharmacy to request the service.

    • Are next-day appointments available?

      Yes, you can get next-day appointments at all our branches. Contact our customer care team if you cannot find an available slot.

    • Where is this service available?

      This service is available in our branches, which are commutable from anywhere in Yorkshire, including Leeds, Bradford, Wakefield, York, Huddersfield, Sheffield, Barnsley, Hull, Doncaster, Ripon, Harrogate, Dewsbury, Keighley and Scarborough.

Ready to book this service?

Next-day appointments are available at our branches.